Pdf an introduction to tourism and hospitality management. Sithind201 source and use information on the hospitality. Hospitality industry one of the fastest growing sectors of the economy of our time today. Tourism already plays an important role in the economies of palau, fiji, samoa and vanuatu. Tourism the main component of hospitality industry its evolution in romania carmen scor. Peertopeer communication is outstandingly important in the technological environment of tourism. The hospitality industry encompasses a wide range of services and activities such as lodging, restaurants, food services, and convention centers. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Journal of hospitality and tourism management is the official journal of cauthe council for australasian tourism and hospitality education inc.
The hospitality industry is the industry that is responsible for providing primarily food services and accommodations in places such as hotels, resorts, conference centers and theme or amusement parks. Growth in demand is driven by economic growth and an. The hospitality industry is a part of huge group of company known as travel and tourism industry, which provide the necessary or desirable goods and services to travellers. Ethics in the hospitality and tourism industry karen. Tourism, by its nature, generates important economic, social, political, and cultural effects on the society as a whole, thus playing an indisputable role in the development of a nation. Conference paper pdf available november 2019 with 1,386. Developments and challenges in the hospitality and tourism sector. Hospitality and tourism is a growth area, with a surprising number of opportunities for graduates to start a fulfilling career. In addition, the manual includes activities to deepen students understanding and help them to apply theories and concepts. Competency model clearinghouse hospitality, tourism, and. Introduction to hospitality and tourism page 2 government expenditures spending by governments worldwide on hospitality industry and visitors 300 billion or 3. Articles about the hotels department which contributes most to its image.
The hospitality industry is a broad group of businesses that provide services to customers. Professional association of innkeepers international paii. One is about a local hotel industrys effort to use the internet to boost its local market. Tourism is one of the most exciting and progressive industries in australia. Tourism and hospitality management is the fastest growing industry in the world with more than 7 million jobs generated annually. The travel and tourism industry composed of five parts. The catering industry, which overlaps with the hospitality industry, primarily provides food services to institutions such as schools, hospitals, or governmental operations. Government initiatives for promoting tourism and hospitality industry of india 28.
Todays hospitality industry includes everything from standalone hotels to chains, familyrun bed and breakfasts to luxury spas, conference sites to events centers. It is a peopleoriented business intricately linked to the everchanging dynamics of technology, and also to intriguing characteristics of location and travel. Influences of social media on the tourism and hospitality industry. Pdf current and future trends in tourism and hospitality. Hospitality law is a legal and social practice related to. Pdfs role in the needs of the hospitality industry. Ifran, morocco responsible for 10% of the global gross domestic product gdp and for 8.
Where the industry is now the global hotel industry the global hotel industry comprises approximately 15. Introduction to hospitality industry notes introduction. For example, the commercial hospitality industry encompassing hotels, restaurants and pubs, bars and nightclubs is the largest subsector with around 70 per cent of employees in the uk people 1st, 2006. Introduction to hospitality industry notes introduction to. What kinds of pollutants are emitted from the lodging sector. Introduction to the hospitality industry wikiversity. Pdf economic impact and challenges in travel tourism and. Over the next ten years the industrys total contribution to global uk gdp is expected to rise by 4% per year, which. Hospitality, tourism, and recreation industry sector. The food and beverage industry, also known as the foodservice industry, consists of businesses that prepare food for customers.
The hotel industry research evaluates the most important tourism destinations of hungary on the microregional level that justifies the importance and contribution. Nearly 900,000 jobs are directly supported by the travel industry, making tourism the states third largest employer. Developments and challenges in the hospitality and tourism sector issues paper for discussion at the global dialogue forum for the hotels, catering, tourism sector 2324 november 2010 geneva, 2010 international labour office geneva. The tourism and hospitality industry in todays economy. Where the industry is now intercontinental hotels group. Like many industries, the hospitality industry has adopted the portable document format pdf standard as a means of electronic document archiving and distribution. Overview of the hospitality and tourism industry 3 apart from. Introduction to hospitality industry linkedin slideshare. It covers a wide range of jobs, locations, activities, and economic brackets. Developments and challenges in the hospitality and tourism. Food and beverage, lodging recreation travel and tourism. Check out our experience makers podcast to see how travel brands are connecting the dots between mobile and every other aspect of the travel experience, creating better mobile experiences from. Delivery of services and products customer and guest impressions are critical scope of hospitality and tourism industry. Discover the future of customer experience in travel and hospitality.
Characteristics of hospitality industries tourism essay. Professional convention management association pcma. Tourism and hospitality industry 2014, congress proceedings trends in tourism and hospitality industry 616 effectiveness of education processes in tourism and hospitality in the republic of croatia luka perman kresimir mikinac conference paper abstract purpose this paper seeks to explain problem of education and training of personnel. Diverse enough for people to work in different areas of interest and still be employed within the industry. Challenges in the hospitality industry and solution a case study of concord hotel imo state owerri. Hospitality and leisure contain of industry within the. The employment and training administration eta has worked with the national travel and tourism office of the department of commerce and with technical and subject matter experts from education, business, and industry to develop a comprehensive competency model for the hospitality, tourism, and events industry. Keywords recruitment, testing, greece, hospitality services, tourism management, promotions, suitability. The new technology has become now a strategic choice to develop every commercial organization. Unsurprisingly, then, the commercial hospitality industry is well served with extensive research on the nature of.
The tourism industry has a huge economic impact that continues to expand to new. Part of the visitor economy, tourism is also big business and it impacts on almost every other industry. The paper contributes to the international and national hospitality literature by providing primary data about the level, the type and methods of recruitment in the greek tourism industry. Government initiatives for promoting tourism and hospitality industry. The implementation of green tourism and hospitality. In fact, to be precise, i can say that technology has revolutionized the hospitality industry especially in the areas of making reservations, accounting, personnel management, and in recording of business transactions. Unwto is facing up to the shared challenge of covid19, highlighting the importance of international cooperation, solidarity and responsibility. Economic impact and challenges in travel tourism and hospitality industry. The catering industry, which overlaps with the hospitality industry, primarily provides food services to institutions such as schools.
It is a broad industry, containing multiple sectors, as well as a wide range of different businesses and products. Overview of the hospitality and tourism industry 3 apart from the regulatory requirements other difficulties facing the sector include fluctuations in occupancy rates, high fixed costs and variable income. Tourism and hospitality industry, in addition to management field have been impacted by this new change. Human resource management and the tourism and hospitality. Sharing reliable content to help guide difficult decisions in changing circumstances. Pdfs role in the needs of the hospitality industry foxit. Regular columns on trends and issues in the hospitality industry by one of asias most respected travel editors and commentators, yeoh siew hoon. In the hospitality industry, looking good and presenting good is being warm and cheerful and making people feel comfortable plays an important part of the hotel industry.
Tourism and hospitality industries seem to be undergoing a renaissance despite forecasts of economic gloom. The sectors contribution to gdp is expected to grow at 7. Ultimately, the hospitality industry should be classed as a section of the service industry, which focuses on leisure and customer satisfaction, rather than on necessities and endproducts. Overview of hospitality industry the dictionary meaning of hospitality is kindness in welcoming guests or strangers. The hospitality industry is one of the largest employers, second only to government. Human resource management in tourism and hospitality. The industry covers a wide various of portfolios in fields ranging from hotel to hotel to tourism and public relations. Compared to other sectors of the global economy, the industry is one600 of the fastest growing, accounting for more than one third of the total global services trade. The hospitality, tourism, and recreation industry sector includes californias fastestgrowing industries. Oct 07, 2014 introduction to hospitality industry 1. The impact of religion on the development of the tourism and hospitality industry of nigeria a case study of living faith church, makurdi tah54856. While on the one hand more straightforward, as we are now in the land of the holy trinity offered as an economic transaction, the very economics at work here complicate and for some critics compromise or contaminate the hospitality given and received, by making it into a service.
A hospitality unit such as a restaurant, hotel, or even an amusement park consists of various groups within it. Hospitality brands can use these platforms to highlight amenities that are best shared visually. The content of this manual introduction to hospitality, should enhance students understanding of the dynamic nature of the tourism and hospitality industry. For example, facebook is most used by audiences ages 2940. Important trends in the industry the indian hospitality sector falls within the spectrum of travel and tourism. Introduction to hospitality industry notes the pineapple tradition symbol of welcome, friendship, and hospitality recognized internationally foundation for concept of service hospitality and tourism largest and fastest growing industries common dynamics. Customer service defined 4 a history of customer service 5 the role of customer service 7 the marketing mix for services 12 customer service in the tourism and hospitality sector case study. An introduction chapter objectives this chapter sets the scene for the book. It considers the nature of the tourism and hospitality industry and some of the approaches to managing people adopted by organizations and how these approaches can vary. In samoa and vanuatu, tourism generates the majority of export earnings. Hospitality and tourism industry has a significant part to play in malawis economy. Assessment requirements for sithind002 source and use. Appendix 1 list of tourism and hospitality industry stakeholders.
This renewal sits at the confluence of two intellectual trajectories. At a time of fragile economic recovery and intense competition for demand and resources, the hospitality industrys investment needs to be matched by policy and regulatory support from government, local authorities and leps. In tonga it is the largest single source, about five times as that of agriculture and fisheries combined. This paper describes some recent development of ebusiness application in the hospitality industry e. Hotels, airlines, and other travel segments are particularly vulnerable to the ebbs and flows of economic conditions. Read about wine and dine, cigars, food safety and more. There are 54 michelin star restaurants in london alone, and despite the economic climate, the industry continues to grow at a rapid rate. The industry has created jobs and contributes to foreign currency generation. Demicco and davies 2 indicated that the hospitality industry will grow at a rate of greater than 5% yearly, and in the future, the jobs depending on tourism will be approximately 14% of the global workforce.
In determining which platforms to use and how to use them, it is vital to research the primary audience that uses each platform. The use of technology in the hospitality industry has drastically changed the way the industry is run. T he hospitality and tourism industry is one in which the attitudes, competence, enterprise, innovation, hospitality and friendliness of people working within it are integral. The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. The role of ict in the tourism industry morocco world news. The rapid development of the digital world brings novel and innovative solutions into the digital tourism spaces by the day. We speak with an industry expert who explains the current landscape in the hospitality sector. Given the fact that tourism is based on the cooperation between a wide range of services and products, the benefits of the digital revolution in the sector are quite. Get the latest travel and hospitality insights from experts and industry leaders. Present and future managers perspectives article pdf available june 2009 with 22,605 reads how we measure reads.
The istte 2015 theme, contemporary issues in tourism and hospitality education, signi. The industry can be broken down into three basic areas. The hospitality and tourism industry are the largest and fastest growing industry in the world. Intense competition in the sector, changing economic prospects and general management challenges are the other questions management has to grapple with. The impact of the hotel industry on the competitiveness of tourism. Hospitality law is a legal and social practice related to the. The lodging sector consists of hotels, motels, resorts, and bed and breakfasts.
150 1251 100 628 1058 1535 868 1142 1174 139 123 1064 1478 762 1544 216 591 1525 488 522 573 277 370 209 302 641 612 663 1171 557 104 1512 1574 1523 89 174 1007 373 352 373 442 732 309 458 1485 1396 1125 1180